WEB CHECKOUT / PAYMENTS
Web payments website is temporarily under maintenance. Please use Google Play in-app for purchases.
The current operational state of every Valo Vault service. Check this page first if something is not working, because an incident here usually explains it faster than a support ticket can. Each service shows one of four states: operational, degraded, under maintenance, or down. Some services depend on Riot Games infrastructure that we do not control, so an outage there can affect the Daily Shop and account linking even while Valo Vault itself is healthy.
Web payments website is temporarily under maintenance. Please use Google Play in-app for purchases.
Core app services are running normally.
Login, registration, and account data are operational.
Feedback, tickets, and user data sync are working normally.
Push notification delivery is operational.
Skin data, agent info, and weapon stats are loading correctly.
Riot account linking and Daily Shop fetching are operational.
The service is working normally. If you are still seeing a problem while a service reads operational, it is usually specific to your account, device or network rather than a wider outage, and a support ticket is the right next step.
The service is reachable but slower or less reliable than usual. Requests may time out or need retrying. Features generally still work, just less dependably.
The service is intentionally offline or limited while we deploy a change. Maintenance windows are planned, usually short, and the affected feature returns without any action from you.
The service is failing and the affected features will not work. We are aware and working on it, so a ticket is not needed unless the outage persists after this page reports recovery.
Some Valo Vault features depend on Riot Games infrastructure that we do not operate. The VALORANT API supplies skin, agent and weapon data, and Riot authentication handles account linking and Daily Shop access. When Riot has an incident, those features degrade even though Valo Vault itself is healthy, and recovery follows Riot's timeline rather than ours.
Payments depend on Google Play and on our web checkout provider. A payment that has been taken but not yet reflected in the app is almost always a delay rather than a lost purchase: Valo Vault reconciles unfinished purchases automatically the next time you open the app.
Reopening the app after a service recovers is usually enough to resync your account. If a purchase, membership or Vault Coins balance is still wrong more than an hour after this page reports everything operational, open a ticket with your order reference and we will trace the transaction.