Browse the help center
Twenty-four answers covering memberships and payments, account and login, the Daily Shop, lineups, Vault Coins and refunds. Most questions are answered there faster than a ticket can be.
This is the official support centre for Valo Vault, the VALORANT companion app for Android. From here you can browse the help center for answers to common questions, check the live status of every Valo Vault service, and open a support ticket that you can follow from either this website or inside the app. Tickets receive a reference number and are usually answered within 24 to 48 hours on working days, with billing and refund requests handled within two business days. Signing in uses the same Valo Vault account you use in the app, so your tickets, membership status and account details stay in one place. For questions about memberships, the Daily Shop, lineups, Vault Coins, account security or data deletion, the help center is the fastest route.
Twenty-four answers covering memberships and payments, account and login, the Daily Shop, lineups, Vault Coins and refunds. Most questions are answered there faster than a ticket can be.
Live operational state for the app, web checkout, account services, data sync, push notifications, the VALORANT API and Riot authentication. Worth checking first, because an ongoing incident usually explains the problem.
Tracked conversations with a reference number, answerable from inside the app or from this website. You will see replies in both places.
Review your membership tier and expiry, linked Riot accounts and Vault Coins balance, or request account deletion.
Valo Vault is a companion app for VALORANT players on Android. It tracks the Daily Shop and Night Market, stores your collection and match statistics, hosts community lineups for every map and agent, follows VCT esports, and offers optional paid memberships that unlock analysis tools, multiple Riot account linking and cosmetic customisation. It is an independent project and is not affiliated with or endorsed by Riot Games.
Support tickets are typically answered within 24 to 48 hours. Billing, payment and refund requests are usually resolved within two business days. Data deletion requests are acknowledged within 48 hours and actioned as described on our data deletion page. We are a small team working Indian business hours, so requests raised at the weekend or on a public holiday are picked up on the next working day.
Including a few details up front usually saves an entire round trip: the email address on your Valo Vault account, your in-app username if you have set one, and for anything purchase related, the order reference along with where you bought it, Google Play or the web checkout. For bugs, your device model, Android version and the app version shown in Settings help us reproduce the problem quickly.